Frequently Asked Questions
FAQ's for Home Installers
What is mediation?
Mediation is a confidential, structured process where an independent professional helps both parties find a fair, practical solution—without the time, cost, or stress of court. It keeps communication open and focuses on results that work for everyone involved.
Why do I need a mediator or dispute resolution service?
As an installer, you know how quickly communication can break down when expectations are not met. Mediation takes the pressure off you by creating a neutral space to discuss the facts and reach an agreement.
It is quicker, more affordable, and far less stressful than solicitors or court—and we work around your availability to make the process smooth and professional.
What types of disputes do you manage?
We support installers through a variety of disputes, including:
- Customer complaints or dissatisfaction
- Construction-related issues
- Renewable energy installation problems
- Payment or contract disagreements
- Installer-vs-trader conflicts
- General civil or contractual matters
How much does mediation cost?
Start with a FREE 30-minute triage session with a QURE mediator. We will assess the situation and help you understand your options—with no pressure to commit.
When should I contact the QURE Group?
Contact us as soon as something feels off—before it escalates. Whether it is a miscommunication with a client, a snag in a job, or a concern over payment, early intervention can save time, money, and your professional reputation.
How long does mediation take?
It depends on the complexity of the issue, but we resolve many disputes within days or weeks—far faster than formal legal proceedings.
Why choose QURE Group over a Solicitor, Ombudsman, or going to court?
Three key reasons: Time, Cost, and Control.
QURE Group gives you fast, affordable outcomes without the red tape. You stay in control of the process—no legal jargon, no courtrooms, just real conversations and practical solutions.
Is it worth pursuing a dispute?
Consider the impact of leaving it unresolved—delayed payments, negative reviews, strained client relationships. Mediation helps you resolve disputes constructively so you can move forward and protect your business.
What do I need to begin a dispute?
Just bring your supporting documents—contracts, photos, emails, invoices, or timelines. We will manage the rest and guide you through the process step-by-step.
What if mediation does not work?
If an agreement cannot be reached, we will talk you through your next steps. One option may be Expert Determination—a legally binding process where an independent expert reviews the evidence and makes a final decision, all without court involvement.
FAQ's for Homeowners
What is mediation?
Mediation is a confidential, structured process where an independent mediator helps both parties reach a fair and practical resolution—without going to court. It encourages open communication and focuses on solutions that work for everyone.
Why do I need a mediator or dispute resolution service?
Disputes can be stressful—especially when communication breaks down or there is a power imbalance. A mediator creates a calm, neutral space, gathers the facts, and helps both sides find common ground.
It is quicker, less expensive, and far less draining than legal action. We also work flexibly around your schedule, making sure your voice is heard every step of the way.
What types of disputes do you manage?
We manage a wide range of disputes including:
- Construction issues
- Renewable energy installations
- Homeowner and installer conflicts
- Trader and consumer disagreements
- General civil and contractual disputes
How much does mediation cost?
Our mediation service is provided to homeowners at no cost. We will help you understand your situation and make suggested resolutions – no obligation, no pressure.
When should I contact the QURE Group?
Appoint us at the first sign of dissatisfaction—whether you are feeling uneasy about a process, service, or communication.
As soon as something does not feel right. You do not need to be in a full-blown dispute – we’re here to help early and keep things on track.
How long does mediation take?
It varies. Each case is unique, but we aim to resolve disputes as efficiently as possible—often within days or weeks rather than months.
Why choose QURE Group over a Solicitor, Ombudsman, or going to court?
Three reasons: Time, Cost and Control
We deliver swift, cost-effective solutions while protecting your reputation and reducing stress. You stay in control, and your voice is heard. No legal jargon, no courtrooms, just clear guidance, and actual results.
Is it worth pursuing a dispute?
Think about the cost of doing nothing—financially and emotionally. Mediation gives you a chance to resolve issues constructively and avoid unnecessary stress or damage to relationships.
What do I need to begin a dispute?
Bring any documented evidence that supports your case—emails, contracts, photos, or invoices. The more information you can provide, the better we can help. We will walk you through the rest.
What if mediation does not work?
If mediation does not lead to a resolution, we will guide you through your next options. One of these may be Expert Determination—a legally binding process where an independent expert reviews both sides and delivers a final decision without going to court.
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