Complaints Procedure

I cannot praise Qure enough for their outstanding expertise and dedication in handling our company's disputes. Their diligence and commitment to understanding the intricacies of each case are truly commendable.

We have been working with Qure for a while now and in that time, they have shown their professional, personal, and knowledgeable service to be truly market leading. We have cleared many high value and aged contracts to a completion that otherwise were stuck with compromise never seemingly achievable. Long may this success continue.

We used the Qure Mediation service recently and managed to reach an agreement with the customer. We could not be more satisfied with the dispute resolution service as it was fair and impartial. Qure were extremely professional, detailed, and thorough. We highly recommend Qure and the service they provide.

We are pleased with the Dispute Resolution service QURE provide, for the following reasons. Fast turnaround time - most disputes are resolved within a matter of weeks (even days in some cases). Communication - we are kept fully up to date with progress on all cases, and any issues of concern flagged immediately. Professionalism - the QURE mediators are skilled at handling disputes on a factual basis and working to progress them to a reasonable outcome. Independence - we believe that the independence of the service creates more confidence in the people using it and that they will reach a fair outcome.

Qure were ever so helpful following a dispute with a client which led to them raising a complaint against our company. Qure were incredibly professional, helpful and represented our company’s case. They had a real understanding of the building trade and construction industry, which resulted in ensuring the claim was closed off in a fair manner. Thank you for your support.

We teamed up with Qure Group when one of our major retailers ceased to trade. After being inundated by claims, Qure were able to stand up a team at very short notice to process all claims. They also dealt with customer communications for us, as well as site inspections and remedial work. This project approach saved us thousands of pounds and significantly reduced our potential claims spend. Qure quickly processed customer claims, and the project was successfully closed after around 9 months. We still work with Qure on claims and disputes and have peace of mind, knowing that they are on hand to help us when we need it. We scored them at 97% on client satisfaction for the project and to date their support has been exceptional