Qure is like a family. A growing family. There’s lots of love, lots of challenges, but ultimately we are in it together to become the world’s leading resolution provider to the home improvement and renewable energy sectors.
Humour is a must amongst our team. We are humble, yet rowdy; slightly rebellious but absolutely love working hard for clients and consumers. We place great importance in our recruitment process to ensure that our team are extremely high performing. But we also believe in the importance of personality, and at times, prioritise that over process.
Here are some resources you might find useful.
The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to almost 400,000 people and put over £2 billion extra into the pockets of low paid workers.
Hybrid working environment
Flexible working environment
23 days annual leave + bank holidays
Extra holidays with service
Closed at Christmas!
Private health insurance
16 weeks paid parental leave
Adoption friendly policies
Company pension scheme
Company life assurance scheme
Home working allowance
Home improvement discounts
Company sick pay
Free eyecare vouchers
Optical cashback plan
Dental cashback plan
Private financial wellbeing support
Private mental wellbeing support
We have a number of departments, but don’t worry, there will be plenty of opportunity to try a few of them:
Complaints
Claims
Disputes
Digital triage
Although they are classed as different departments, we always strive to ensure the company feels like one department. Many of our colleagues have moved across departments, and our induction programmes will allow you to sample each of them.
We have other shared service departments, including:
Finance and supply chain
Compliance
Sales and marketing
Network delivery
Commercial
IT
Apply via the website, job boards, or even just email us your CV.
Early in the process, we run through details such as pay, working hours, etc. It’s also an early opportunity for you to ask us any questions about the company.
An interview with your potential line manager, focused on the job specifics.
The final interview is with another manager and focuses more on your personality and whether you are a good cultural fit. Normal a video call and kept informal.
Like the X-Factor judging bit, but with out the photo cards. This is where we make our decisions.
Any offer is normally made by phone and followed up in writing. We provide induction details, contracts, and offer letters. We agree a start date and it’s then go-time!
Responsible for running our Dispute Assist division, ensuring the brand continues to grow by delivering fast and fair resolutions in both B2C and B2B scenarios. You will need to be able to develop an industry leading service, working with the MD and marketing teams to bring in new clients and develop new services.
Join our team and play a vital role in conflict resolution. Responsibilities include triage, mediation, documentation, and client support.
Resolve complaints for renowned retailers and businesses, initiate investigations within 24 hours, communicate effectively, protect brands, use CRM, liaise with stakeholders, and ensure resolution success.
Guide to effective renovation documentation: prevent future complaints & disputes with essential steps.
Explore our Careers page for exciting roles and join a dynamic team committed to making a difference. Your journey starts here.
Let’s Connect! Have questions or want to learn more? Reach out to us today. We’re here to assist you.
