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Money Assist.

A cheerful service worker in overalls, with a glowing halo above his head, holds a clipboard and extends his hand to a casually dressed man handing him cash. The background is a soft pink geometric design. On the left, text reads ‘Money Assist’ followed by ‘Resolving money disputes in a fast and friendly way.’

What is Money Assist?

Money Assist is the UK’s only service that utilises professional mediation techniques to resolve situations where payments are owed by consumers to home improvement installers. This service is tailored specifically for the home improvement and renewables sectors.

Why Money Assist?

Our experienced Dispute Resolution Officers specialise in handling home improvement and renewables cases, providing a deep understanding of the unique challenges in these industries. Money Assist helps installers recover owed funds in a fair, efficient manner, often avoiding the need for costly legal actions or prolonged disputes.

How Does Money Assist Work?

When payment issues arise, installers can escalate cases to Money Assist, where each case is thoroughly reviewed before our team reaches out to involved parties to initiate mediation. Money Assist is available on a case-by-case basis, with no joining fees, membership, or ongoing costs, allowing installers flexibility without long-term commitment.

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The benefits

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Partners

  • Reduces reputational risk for organisations with networks.
  • Adds value to membership/network propositions.
  • Reduces the need for organisations with networks to deal with complaints.
  • Assists good customer outcomes.
  • Saves organisations with networks the costs of dealing with disputes.
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Homeowners

  • Support customers through the process.
  • An alternative to the parties needing to use the court system, and avoiding costly legal fee’s and litigation.
  • Provides an opportunity to talk to experts in their field.
  • Offers a chance for homeowners to fully explain their issues.
  • Achieves a resolution to what can quickly become a worrying situation.
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A handyman wearing safety gear and holding a hammer and chisel, working on a wooden surface while standing on a step ladder, symbolising craftsmanship and professionalism, against a blue geometric background.

Installers

  • Delivers faster resolution times.
  • Improves cashflow by reducing aged debt.
  • Delivers a recovery process via non adversarial methods.
  • Increases the chance of successful recovery.
  • Avoids costly legal fees and litigation.
  • Avoids the parties needing to use the court system.
  • Helps maintain reputational integrity.
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