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Dispute Assist.

Two men in business attire shake hands while each hides a boxing glove behind their back, symbolising conflict resolution. The background is a bright yellow geometric design, with text on the left reading ‘Dispute Assist’ followed by ‘Resolving disputes, before they get out of hand.’

What is Dispute Assist?

Dispute Assist is a professional mediation and dispute resolution service approved by The Chartered Trading Standards Institute (CTSI). We specialise in quickly resolving disputes between homeowners and installers on home improvement matters, providing swift, cost-effective solutions.

Why Dispute Assist?

Our expert dispute resolution officers have in-depth knowledge of home improvement and renewables cases, ensuring a deep understanding of issues specific to these sectors. By addressing disputes early, Dispute Assist often eliminates the need for costly legal action or court proceedings, making it a preferred choice for both homeowners and installers.

How Does Dispute Assist Work?

When installers or trade associations cannot resolve a complaint, it can be escalated to Dispute Assist, where our team promptly contacts all involved parties to initiate mediation. Dispute Assist is available on a case-by-case basis with no joining fees, memberships, or ongoing costs, allowing installers to use the service as needed without long-term commitments.

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The benefits

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Partners

  • Reduces the need for organisations with networks to deal with complaints.
  • Saves organisations with networks the costs of dealing with disputes.
  • Adds value to membership/network propositions.
  • Reduces referrals to The Financial Ombudsman Service.
  • Helps mitigate S75 risks for banks and brokers.
  • Manages wider risks linked to reputational damage.
  • Puts quality at the forefront of our service.
  • We deliver compliant support as we are an approved body with CTSI.
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A cheerful couple sitting on a blue sofa, smiling and engaging with a smartphone, symbolising connection and shared experiences, against a blue geometric background.

Homeowners

  • Very fast resolution times.
  • Often negates the need for solicitors/legal fees.
  • Often negates the need to go to court.
  • Expert mediators often bring the matter quickly to a close.
  • Expert and friendly advice from start to finish.
  • Provides access to a reliable and approved service.
  • Delivers appropriate outcomes.
  • Eases the burden on homeowners when things go wrong.
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A handyman wearing safety gear and holding a hammer and chisel, working on a wooden surface while standing on a step ladder, symbolising craftsmanship and professionalism, against a blue geometric background.

Installers

  • Very fast resolution times.
  • Cost effective service.
  • Use the service as and when needed.
  • Often negates the need for solicitors/legal fees.
  • Often negates the need to go to court.
  • Expert mediators often bring the matter quickly to a close.
  • Expert and friendly advice from start to finish.
  • Improves reputation of installers.
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