Trade association

Client Description:

One of the most well-known and longest serving trade associations in the UK construction sector employed Qure Group, to outsource its Dispute Resolution function for its members.

The problem:

Due to the size of the organisation and through a challenging post COVID period, the association had received record numbers of consumer disputes in relation to its members.

The solution:

Qure Group were hired due to our ability to offer an outsourced ADR function for the association, removing the pressure on their internal operations teams.

Why Qure Group:        

Their decision to use Qure Group was based on our dispute resolution speeds, and our specialism and focus on their sector, meaning their members had access to a credible service.

Results:

As a result of the partnership, the association's dispute resolution times reduced dramatically and the overall awareness of the service grew within the association, making it a real association membership benefit.